All prices exclude VAT – If VAT needed please confirm

• A 50% cancellation fee applies after a deposit has been made.

• If we arrive at the premises and the client is not available, 100% of the delivery fee is due.

• Standard delivery allows for 15 minutes standing/waiting time and 1 hour per delivery.
    – Additional standing or delivery time will be charged at R500 per hour.

• The client is responsible for notifying Mr Water Delivery of any:
    – Access limitations or risks related to a 20-ton truck/double axle
    – Requirements for pumping more than two stories
    – Private roads, estate access restrictions, or more than 100m of pipe needed

• If a truck is required to enter the client’s premises, the client assumes full responsibility for any damages caused.

• No cash is to be handed to drivers without a receipt book and approval from head office.

• All goods remain the property of Mr Water Delivery until paid in full.

• Full payment is required in advance, unless otherwise arranged and confirmed.

• This water is intended for irrigation purposes only, not for domestic or household use.

• Minimum order: 10,000 litres.

• By placing an order, the client indemnifies Mr Water Delivery from any misuse or human consumption of this water.

• For any issues regarding:

  – Water quality
    – Driver conduct
    – Quantity delivered
    – Property damage
    – Or any other dissatisfaction
    Please submit your query in writing within 7 days of delivery to info@mrwaterdelivery.co.za.

• We are unable to address queries submitted after this 7-day warranty window.

• Final charges will reflect the actual litres delivered, billed at the agreed per-litre rate.

• Depending on the volume ordered and scheduling, deliveries may occur in multiple cycles to complete the full amount.

• Cancellations within 12 hours of the scheduled delivery will incur a 50% fee.

• If no client is present at time of delivery, and no prior cancellation notice is received, 50% of the fee is due.